Privacy Policy

Last Updated: 7 January 2026

1. INTRODUCTION

Kyo Cards Pte. Ltd. ("Kyo Cards", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use KyoCards.com, including any related websites, applications, features, tools, and services (collectively, the "Platform").

Kyo Cards operates the Platform as a dealer-facilitated collectibles platform and acts as seller of record for transactions conducted on the Platform. This Privacy Policy should be read together with our Terms of Use and any other policies incorporated by reference.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal data only where reasonably necessary for Platform operations, compliance, and service delivery.

2.1 Personal Data
This may include:

  • Name, email address, phone number, and contact details
  • Billing and delivery addresses
  • Account credentials and verification information
  • Identity or verification documents where required for compliance or fraud prevention
  • Transaction and order history
  • Communications with Kyo Cards (e.g. support requests)

2.2 Payment Information
Payments are processed by regulated third-party payment service providers. Kyo Cards does not store full credit or debit card numbers. Payment data is handled directly by the payment processor in accordance with their security standards.

2.3 Technical and Usage Data
This may include:

  • IP address, device identifiers, browser type, and operating system
  • Log files and usage data
  • Cookies and similar technologies
  • Aggregated or anonymised analytics data

3. HOW WE USE YOUR INFORMATION

We use personal data for the following purposes:

  • Order Processing and Fulfilment
    Processing purchases, managing deliveries, handling refunds, and providing post-sale support as seller of record.
  • Account Management
    Creating, maintaining, and securing user accounts.
  • Compliance and Risk Management
    Identity verification, fraud detection, dispute handling, chargeback management, and regulatory compliance.
  • Customer Support
    Responding to enquiries, resolving issues, and improving service quality.
  • Platform Operations and Improvement
    Analytics, troubleshooting, performance monitoring, and feature development.
  • Legal Obligations
    Complying with applicable laws, regulations, court orders, and lawful requests from authorities.

Kyo Cards does not sell personal data.

4. DISCLOSURE OF PERSONAL DATA

We may disclose personal data in limited circumstances, including:

4.1 Service Providers
To trusted third-party service providers who support Platform operations, such as:

  • payment processing providers;
  • logistics or fulfilment partners;
  • identity verification or fraud-prevention providers;
  • cloud hosting, analytics, or customer support services.

These providers are permitted to use personal data only to perform services on our behalf and are subject to confidentiality and security obligations.

4.2 Sellers (Limited Purpose)
Where necessary to fulfil an order, limited personal data (such as delivery details) may be shared with sellers strictly for fulfilment-related purposes and subject to contractual confidentiality obligations.

4.3 Legal and Regulatory Disclosures
Where required to:

  • comply with applicable law or regulatory obligations;
  • respond to lawful requests from authorities;
  • protect the rights, property, or safety of Kyo Cards, users, or others.

5. PAYMENTS AND DATA HANDLING

Payments made on the Platform are collected by Kyo Cards as seller of record.

Third-party payment service providers act solely as payment processors and do not operate escrow or custodial services on behalf of users. Any internal reconciliation, refund processing, or chargeback handling relates to Kyo Cards' internal operations and risk management processes.

6. DATA RETENTION

Personal data is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • order processing and fulfilment;
  • dispute resolution and chargeback handling;
  • accounting, audit, and tax requirements;
  • compliance with legal and regulatory obligations.

When personal data is no longer required, it is securely deleted or anonymised in accordance with applicable laws.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal data, including:

  • access controls and authentication measures;
  • encryption where appropriate;
  • secure hosting environments;
  • internal policies governing data access and handling.

No system is completely secure, but we take appropriate steps to reduce risk and respond promptly to any suspected data incidents.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • operate and improve the Platform;
  • remember user preferences;
  • analyse traffic and usage patterns;
  • support advertising and analytics services (e.g. contextual or aggregated advertising).

You may manage cookies through your browser settings. Disabling cookies may affect certain Platform features.

9. MARKETING AND COMMUNICATIONS

We may send service-related communications necessary for account operation, order updates, or security notices.

Marketing communications will be sent only where permitted by law or with your consent. You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

  • access personal data held about you;
  • correct or update inaccurate data;
  • request deletion of personal data, subject to legal retention requirements;
  • withdraw consent where processing is based on consent;
  • object to or restrict certain processing activities.

Requests may be submitted to support@kyocards.com. We may require verification before responding.

11. CROSS-BORDER DATA TRANSFERS

Personal data may be transferred to and processed in jurisdictions outside your country of residence. Where this occurs, Kyo Cards takes reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

12. CHILDREN'S PRIVACY

The Platform is not intended for use by individuals under the age of 18 acting as sellers. We do not knowingly collect personal data from minors without appropriate consent or legal basis.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

For material changes, we will provide advance notice via the Platform, email, or other reasonable means and specify the effective date of the updated policy.

Continued use of the Platform after the effective date constitutes acceptance of the updated Privacy Policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Email: support@kyocards.com

Website: https://kyocards.com