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Privacy Policy

Effective Date: 14 March 2025

1. Introduction

Welcome to Kyo Cards! Your privacy is important to us. As a peer-to-peer (P2P) e-commerce platform, we are committed to safeguarding your personal information and ensuring transparency in how we collect, use, disclose, and protect your data. By using our platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

  • 2.1 Personal Information: Name, email address, physical address, phone number, payment details, and KYC (Know Your Customer) verification data.
  • 2.2 Non-Personal Data: Device information, IP address, cookies, and browsing behavior.
  • 2.3 Collection Methods: Account registration, purchases, KYC verification, cookies and search queries.

3. How We Use Your Information

  • Order Processing – Facilitating purchases and transactions.
  • Fraud Prevention – Ensuring security and preventing fraudulent activity.
  • Customer Support – Assisting users with inquiries and resolving issues.
  • Legal Compliance – Adhering to applicable regulations and laws.

We do not sell your personal data to third parties.

4. Data Sharing & Third-Party Services

  • Payment Processing – We use Stripe for handling transactions securely.
  • Logistics & KYC Verification – Third-party providers assist with order fulfillment and identity verification.
  • Advertising Services – We use Google AdSense to display targeted ads on our homepage and search query pages.
  • Legal & Compliance – Data may be shared as required by law or for fraud prevention.

5. User Rights & Control

  • Account Management – Users can update or delete their data upon request.
  • Opt-Out Options – Users may opt out of marketing communications via their account settings.

6. Data Storage & Security

  • Data Storage – All user data is securely stored on AWS EC2 servers.
  • Security Protections – Data is encrypted and safeguarded with Two-Factor Authentication (2FA).
  • Data Retention – User content is deleted once KYC verification is completed.

7. Cookies & Tracking Technologies

  • Usage – Cookies and search query data help us provide better listing recommendations.
  • Advertising – Google AdSense is used for targeted ad placements.
  • No Marketing Use – We do not use collected data for direct marketing purposes.
  • User Control – Cookie preferences can be managed through browser settings.

8. Legal Compliance

  • 8.1 Regulatory Adherence: Kyo Cards complies with all applicable data protection laws and regulations, including but not limited to:
    • Personal Data Protection Act (PDPA) – Singapore
    • General Data Protection Regulation (GDPR) – European Union
    • California Consumer Privacy Act (CCPA) – United States (California)
  • 8.2 User Rights Under Applicable Laws:
    • Right to access, correct, or delete personal data.
    • Right to restrict or object to data processing.
    • Right to data portability where applicable.
    • Right to withdraw consent at any time.
  • 8.3 Cross-Border Data Transfers:
    • User data may be transferred to and processed in jurisdictions outside their country of residence.
    • We ensure adequate protections are in place in compliance with relevant laws.
  • 8.4 Legal Requests & Government Compliance:
    • We may disclose user data in response to lawful requests from regulatory authorities.
    • Such disclosures will be in accordance with applicable legal requirements and due process.

9. Children's Privacy

  • Age Restriction – Users must be at least 18 years old to sell and list cards on our platform.
  • Minor Protection – We do not knowingly collect or process data from individuals under 18.

10. Policy Updates

  • Notifications – Users will be informed of updates via email based on our mailing list.
  • Opt-Out – Users can opt out of policy updates at any time through their settings.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at: Support@kyocards.com