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Kyo Cards Seller Verification Guidelines
1. Introduction
To ensure a safe, secure, and trustworthy marketplace, Kyo Cards requires all new sellers to undergo identity verification (KYC) before listing products.
1.1 Purpose
This process is implemented to:
i. Verify seller legitimacy
ii. Prevent fraudulent activities
iii. Protect buyers from scams
iv. Ensure compliance with regulatory requirements
All new users must complete KYC verification before they can sell on Kyo Cards.
2. KYC Eligibility & Seller Types
Sellers on Kyo Cards fall into two categories, each with specific verification requirements.
2.1 Individual Sellers
a. Applies to individuals selling as private persons without a registered business.
b. Must provide valid personal identification and proof of residence.
2.2 Registered Business Sellers
a. Applies to legally registered businesses, including Sole Proprietorships, LLPs, and Pte Ltd entities.
b. Must provide business registration documents and proof of operational status.
3. Required Documents for KYC Verification
All sellers must submit valid identification and supporting documents for KYC approval.
3.1 Individual Sellers (Private Sellers)
3.1.1 Identification Document (Front & Back)
Must provide one of the following:
a. NRIC (For Singapore Citizens & PRs)
b. FIN (For Foreigners with valid Singapore residency – See Section 3.1.3 for details)
c. Singapore Driver’s License (Note: Does not show residential address – Proof of address is required separately)
Refer to Sample Image: NRIC/FIN
3.1.3 FIN Submission Guidelines
If submitting a Foreign Identification Number (FIN) for verification, sellers must provide:
a. A scanned copy (front & back) of their FIN card, OR
b. A digital copy (high-quality photo or PDF) of the FIN document
3.1.3.1 FIN Submission Requirements
i. Ensure the document is clear and fully visible.
ii. The FIN number, name, and other details must be readable.
iii. No cropped, blurred, or edited images will be accepted.
iv. Watermarked or tampered documents will be rejected.
Refer to [Sample Image: FIN Submission Requirements]
3.2 Registered Business Sellers
Registered business sellers must submit the following:
3.2.1 Business Owner’s Identification (Front & Back)
Must provide one of the following:
a. NRIC (For Singaporeans & PRs)
b. FIN & Passport (For Foreigners)
3.2.2 Business Registration Documents
a. ACRA BizFile+ (For Singapore Registered Businesses)
b. SSM (For Malaysian Registered Businesses)
c. Equivalent Documents for Other Countries
3.2.3 Proof of Operational Status (One of the following)
a. Latest Bank Statement of the company
b. Latest Utility Bill under Business Name
3.2.4 Letter of Authorization (LOA) (If Applying on Behalf of a Company)
a. Must be signed by the business owner or an authorized representative.
b. Must include the company name, representative’s details, and the scope of authorization.
4. KYC Verification Process (Manual Verification)
Since Kyo Cards is still implementing automated KYC (MyInfo API is planned for future updates), all sellers will undergo manual verification.
4.1 Verification Steps
a. Upload Documents via the Kyo Cards Seller Portal.
b. Review by the Kyo Cards Team (Processing Time: 1-3 Business Days).
c. If approved, sellers can start listing items.
d. If rejected, sellers must resubmit the correct documents.
4.2 Platform Discretion
Kyo Cards reserves the sole discretion to approve or reject any KYC application based on its internal verification process. Submission of documents does not guarantee approval, and additional information may be requested if necessary. Failure to meet the platform’s verification requirements may result in denial of selling privileges.
6. Compliance & Data Protection (PDPA)
Kyo Cards follows Singapore's Personal Data Protection Act (PDPA) to protect seller information.
a. All KYC documents will be deleted immediately after verification.
b. Data is encrypted & securely processed.
c. Kyo Cards does not share personal data with third parties.
7. Important Notices & Future Updates
a. All sellers must complete KYC before selling. No exceptions.
b. Kyo Cards may request additional documents if necessary.
Sellers are encouraged to check for updates as Kyo Cards transition to automated KYC.
8. Document Verification Process
As part of Kyo Cards’ KYC verification, all sellers must submit valid identification or business information to complete the verification process. The following steps must be followed:
8.1 Submission of Valid Identification or Business Information
8.1.1 Individual Sellers
Must provide one of the following:
a. Pink NRIC (For Singapore Citizens)
b. Blue PR NRIC (For Permanent Residents)
c. FIN (For Foreigners with valid Singapore residency)
The following documents are NOT valid for KYC verification:
i. Passports
ii. Driving Licenses
iii. Short-Term Visit Passes
8.1.2 Registered Business Sellers
Must provide:
a. ACRA BizFile+ (For Singapore Registered Businesses)
The following documents are NOT valid for KYC verification:
i. NRIC or FIN alone without business registration
ii. Passports
iii. Driving Licenses
iv. Short-Term Visit Passes
8.2 Expiry Check for Submitted Documents
a. Submitted ID or business information must be valid and unexpired.
b. Expired documents will be rejected, and the seller will be required to resubmit valid documentation.
8.3 Ensuring Consistency of Submitted Information
a. The information provided during registration must exactly match the information on the submitted ID or business documents.
b. Example: If the seller’s name on the submitted ID is Daniel Ong Jun Yi, the same full name must be entered into the system without modifications, abbreviations, or misspellings.
9. Contact Kyo Cards Support
For any issues or queries regarding KYC, contact us: support@kyocards.com
For real-time updates, visit our Seller Help Centre